Your privacy matters to us. This policy explains exactly what personal data Crikeya collects, why we collect it, how we use it, and what rights you have over your own information. We've written it in plain language so you actually know what you're agreeing to.
Our Commitments
Six core commitments that define how Crikeya handles your personal information every day.
All data transmitted between your device and Crikeya's servers is encrypted using TLS. Your account credentials, payment details, and personal information are never sent in plain text.
Crikeya does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the Crikeya ecosystem and its essential service providers.
Crikeya only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can.
Only authorised Crikeya staff with a legitimate operational need can access your personal data. Access is logged, audited, and reviewed regularly to prevent misuse.
You can request a correction to any inaccurate personal data held by Crikeya at any time. Contact support and we'll update your records promptly — usually within 48 hours.
When you close your Crikeya account, your personal data is deleted or anonymised within the timeframes required by applicable law. We don't hold onto data we no longer need.
This Privacy Policy applies to the Crikeya online gaming platform, accessible at crikeya.com and through the Crikeya Android application. When this policy refers to "Crikeya", "we", "us", or "our", it means the operator of the Crikeya platform.
Crikeya is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can contact us at [email protected].
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, which together form the full agreement between you and Crikeya.
Crikeya collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party payment processors during transaction verification.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Provided by you at registration or verification |
| Contact Data | Mobile number, email address | Provided by you at registration |
| Payment Data | bKash / Nagad / Rocket account number, transaction reference | Provided by you and confirmed by payment processor |
| Technical Data | IP address, device type, browser, operating system | Collected automatically when you use the platform |
| Usage Data | Games played, session duration, bet history, login times | Generated automatically through platform activity |
| Verification Data | ID document images, selfie photos | Provided by you during identity verification |
Crikeya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.
Crikeya uses your personal data for the following purposes:
Marketing communications: You can opt out of promotional messages at any time by contacting support at [email protected] or updating your notification preferences in your account settings.
Crikeya processes your personal data on one or more of the following legal grounds, depending on the specific purpose:
Where Crikeya relies on legitimate interests as the legal basis, we carry out a balancing assessment to ensure that our interests do not unfairly override your privacy rights.
Crikeya does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties who process data on Crikeya's behalf are bound by contractual obligations to handle your data securely and only for the purposes specified by Crikeya. They are not permitted to use your data for their own purposes.
Crikeya never shares your personal data with advertisers, data brokers, or any other commercial third parties for marketing or profiling purposes.
Crikeya uses cookies and similar tracking technologies on the website and in the mobile application. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the service.
The types of cookies Crikeya uses include:
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Crikeya platform, but some features may not work as intended.
Crikeya retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal data governance policies.
When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you.
Account closure: If you close your Crikeya account, we will begin the data deletion process within 30 days, subject to any legal retention obligations that require us to keep certain records for longer.
As a Crikeya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.
Request a copy of all personal data Crikeya holds about you. We will respond within 30 days.
Ask us to correct any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where there is no longer a legal basis for us to hold it.
Ask us to pause processing of your data while a dispute or correction request is being resolved.
Receive a copy of your data in a structured, machine-readable format to transfer to another service.
Object to processing based on legitimate interests, including direct marketing communications.
Crikeya will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and we will notify you if an extension is needed. There is no charge for exercising your rights.
Crikeya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure.
Despite these measures, no system is completely immune to security risks. If you suspect your Crikeya account has been compromised, contact support immediately at [email protected] or through the live chat function in the platform.
Important: Crikeya will never ask for your password via email, live chat, or any other channel. If you receive a message asking for your password, do not respond and report it to support immediately.
The Crikeya platform is strictly for adults aged 18 and over. Crikeya does not knowingly collect personal data from anyone under the age of 18. If we discover that a person under 18 has registered an account, that account will be closed immediately and all associated data will be deleted.
If you believe a minor has registered on the Crikeya platform, please contact us at [email protected] so we can investigate and take appropriate action promptly.
Crikeya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.
For significant changes that materially affect how we use your personal data, Crikeya will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Crikeya platform after any update constitutes your acceptance of the revised Privacy Policy.
We recommend reviewing this page periodically to stay informed about how Crikeya protects your privacy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crikeya handles your personal data, please get in touch:
For questions about your account terms, visit the Terms and Conditions page. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.
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