Last updated: January 2025

Crikeya Privacy Policy

Your privacy matters to us. This policy explains exactly what personal data Crikeya collects, why we collect it, how we use it, and what rights you have over your own information. We've written it in plain language so you actually know what you're agreeing to.

How Crikeya Protects Your Privacy

Six core commitments that define how Crikeya handles your personal information every day.

End-to-End Encryption

All data transmitted between your device and Crikeya's servers is encrypted using TLS. Your account credentials, payment details, and personal information are never sent in plain text.

No Data Selling

Crikeya does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information stays within the Crikeya ecosystem and its essential service providers.

Minimal Data Collection

Crikeya only collects the data that is genuinely necessary to operate your account, process payments, and comply with legal obligations. We don't collect data just because we can.

Strict Access Controls

Only authorised Crikeya staff with a legitimate operational need can access your personal data. Access is logged, audited, and reviewed regularly to prevent misuse.

Your Right to Update

You can request a correction to any inaccurate personal data held by Crikeya at any time. Contact support and we'll update your records promptly — usually within 48 hours.

Right to Deletion

When you close your Crikeya account, your personal data is deleted or anonymised within the timeframes required by applicable law. We don't hold onto data we no longer need.

01 Who We Are

This Privacy Policy applies to the Crikeya online gaming platform, accessible at crikeya.com and through the Crikeya Android application. When this policy refers to "Crikeya", "we", "us", or "our", it means the operator of the Crikeya platform.

Crikeya is the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can contact us at [email protected].

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming Policy, which together form the full agreement between you and Crikeya.

02 Data We Collect

Crikeya collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information received from third-party payment processors during transaction verification.

Category Examples Source
Identity Data Full name, date of birth, national ID number Provided by you at registration or verification
Contact Data Mobile number, email address Provided by you at registration
Payment Data bKash / Nagad / Rocket account number, transaction reference Provided by you and confirmed by payment processor
Technical Data IP address, device type, browser, operating system Collected automatically when you use the platform
Usage Data Games played, session duration, bet history, login times Generated automatically through platform activity
Verification Data ID document images, selfie photos Provided by you during identity verification

Crikeya does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Use Your Data

Crikeya uses your personal data for the following purposes:

  • Account management — creating, maintaining, and securing your Crikeya account
  • Payment processing — verifying deposits and processing withdrawal requests to your registered mobile banking account
  • Identity verification — confirming your age and identity to comply with legal obligations and prevent fraud
  • Customer support — responding to your queries, complaints, and requests through live chat or email
  • Responsible gaming — monitoring gameplay patterns to identify signs of problem gambling and applying protective measures where appropriate
  • Fraud prevention and security — detecting and investigating suspicious activity, unauthorised access, and potential money laundering
  • Platform improvement — analysing aggregated usage data to improve game performance, navigation, and the overall player experience
  • Legal compliance — meeting obligations under applicable laws and regulations, including responding to lawful requests from authorities
  • Promotions and offers — notifying you of bonuses and promotions relevant to your account, where you have not opted out of such communications

Marketing communications: You can opt out of promotional messages at any time by contacting support at [email protected] or updating your notification preferences in your account settings.

04 Legal Basis for Processing

Crikeya processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

  • Contract performance — processing is necessary to provide the services you signed up for, including account management and payment processing
  • Legal obligation — processing is required to comply with applicable laws, including anti-money laundering regulations and age verification requirements
  • Legitimate interests — processing is necessary for Crikeya's legitimate business interests, such as fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights
  • Consent — for certain types of processing, such as marketing communications, Crikeya relies on your explicit consent, which you can withdraw at any time

Where Crikeya relies on legitimate interests as the legal basis, we carry out a balancing assessment to ensure that our interests do not unfairly override your privacy rights.

05 Sharing Your Data

Crikeya does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

  • Payment processors — bKash, Nagad, and Rocket receive transaction data necessary to process your deposits and withdrawals
  • Identity verification providers — third-party KYC (Know Your Customer) services may process your identity documents to confirm your age and identity
  • Game providers — game software providers receive anonymised session data necessary to deliver and maintain game functionality
  • IT and hosting providers — cloud infrastructure and security service providers who process data on Crikeya's behalf under strict data processing agreements
  • Legal and regulatory authorities — Crikeya will disclose personal data to law enforcement or regulatory bodies when required to do so by law or valid legal process

All third parties who process data on Crikeya's behalf are bound by contractual obligations to handle your data securely and only for the purposes specified by Crikeya. They are not permitted to use your data for their own purposes.

Crikeya never shares your personal data with advertisers, data brokers, or any other commercial third parties for marketing or profiling purposes.

06 Cookies and Tracking

Crikeya uses cookies and similar tracking technologies on the website and in the mobile application. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the service.

The types of cookies Crikeya uses include:

  • Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
  • Functional cookies — remember your preferences such as language settings and game display options to improve your experience.
  • Analytics cookies — collect anonymised data about how players navigate the platform, which pages are visited most, and where errors occur. This data is used to improve the platform.
  • Security cookies — help detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Crikeya platform, but some features may not work as intended.

07 Data Retention

Crikeya retains your personal data for as long as your account is active and for a defined period after account closure, as required by applicable law and our internal data governance policies.

  • Account data — retained for the duration of your account and for up to 5 years after closure, in line with standard financial record-keeping requirements
  • Transaction records — retained for a minimum of 5 years to comply with anti-money laundering regulations
  • Identity verification documents — retained for the period required by applicable KYC regulations, typically 5 years from the date of verification
  • Support communications — retained for up to 2 years after the conversation is closed
  • Technical and usage logs — retained for up to 12 months for security and fraud investigation purposes

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be linked back to you.

Account closure: If you close your Crikeya account, we will begin the data deletion process within 30 days, subject to any legal retention obligations that require us to keep certain records for longer.

08 Your Rights

As a Crikeya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request.

Right of Access

Request a copy of all personal data Crikeya holds about you. We will respond within 30 days.

Right to Rectification

Ask us to correct any inaccurate or incomplete personal data held in your account.

Right to Erasure

Request deletion of your personal data where there is no longer a legal basis for us to hold it.

Right to Restriction

Ask us to pause processing of your data while a dispute or correction request is being resolved.

Right to Portability

Receive a copy of your data in a structured, machine-readable format to transfer to another service.

Right to Object

Object to processing based on legitimate interests, including direct marketing communications.

Crikeya will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 30 days, and we will notify you if an extension is needed. There is no charge for exercising your rights.

09 Data Security

Crikeya takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure.

  • TLS encryption on all data in transit between your device and Crikeya's servers
  • AES-256 encryption for sensitive data stored in Crikeya's databases
  • Two-factor authentication available for all player accounts
  • Regular security audits and penetration testing by independent security professionals
  • Role-based access controls ensuring staff can only access data relevant to their job function
  • Intrusion detection systems monitoring for unusual access patterns in real time

Despite these measures, no system is completely immune to security risks. If you suspect your Crikeya account has been compromised, contact support immediately at [email protected] or through the live chat function in the platform.

Important: Crikeya will never ask for your password via email, live chat, or any other channel. If you receive a message asking for your password, do not respond and report it to support immediately.

10 Children's Privacy

The Crikeya platform is strictly for adults aged 18 and over. Crikeya does not knowingly collect personal data from anyone under the age of 18. If we discover that a person under 18 has registered an account, that account will be closed immediately and all associated data will be deleted.

If you believe a minor has registered on the Crikeya platform, please contact us at [email protected] so we can investigate and take appropriate action promptly.

11 Changes to This Policy

Crikeya may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how we use your personal data, Crikeya will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Crikeya platform after any update constitutes your acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically to stay informed about how Crikeya protects your privacy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Crikeya handles your personal data, please get in touch:

  • Email: [email protected]
  • Live chat: Available 24/7 through the Crikeya platform and mobile app
  • Response time: Data rights requests are handled within 30 days; general privacy queries typically within 48 hours

For questions about your account terms, visit the Terms and Conditions page. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.

Your Data Is Safe. Now Let's Play.

Crikeya is built on trust. Register your free account in under two minutes, deposit via bKash or Nagad, and start playing with confidence knowing your privacy is protected.

18+ only. Terms and conditions apply. Please play responsibly.